About

TOWN OF COBOURG HOLDINGS INC. (“Holdco”) is a holding company which wholly owns Lakefront Utilities Inc. (“LUI”) and Lakefront Utility Services Inc. (“LUSI”).

Town of Cobourg Holdings Inc. was incorporated under the Business Corporation Act (Ontario) on April 12, 2000 and through its affiliates, is engaged in the distribution of electricity and associated business activities. We serve 10,000 residential and commercial customers across the Town of Cobourg and the Village of Colborne.

Holdco is committed to providing its customers with safe, reliable and efficient services. We achieve this goal by focusing on operational efficiencies and procedures in order to minimize overhead costs and maximize the use of company assets. In other words, if you are one of our customers, Holdco strives to be efficient and provide you with optimum service, safely and reliably.  We help educate our customers on electricity safety, as well as offer conservation programs for residential and business customers. We provide smart metering to help our customers manage their energy costs and through our website, we help customers manage their Lakefront account with ease.

We are a diversified energy and services company that serves our customers through two operations:

    • Lakefront Utilities Inc. (LUI) – our regulated utility through which we distribute electricity and promote energy conservation to approximately 10,000 customers in the Town of Cobourg and Village of Colborne.
    • Lakefront Utility Services Inc. (LUSI) – our non-regulated services company which includes two divisions – Water and Fibre Optic Services – that provide Municipalities services related to the design, operation and maintenance of water systems and high speed dedicated data systems.

Lakefront Utilities Inc. (LUI) was incorporated under the Business Corporations Act (Ontario) on April 12, 2000 and holds the Ontario Energy Board licence to own and operate an electricity distribution system which delivers electricity to approximately 10,000 customers in the Town of Cobourg and Township of Cramahe. While LUI owns the wires, poles, transformers and meters that bring electricity from the provincial electricity transmission grid to the doors of 10,000 homes and businesses, the electrical system is proudly operated by the employees of Lakefront Utility Services Inc. (LUSI).

Lakefront Utility Services Inc. (LUSI) provides the human resources, administrative, financial and operational services to Holdco and the utility subsidiaries, safely and efficiently, in compliance with applicable regulations. LUSI provides customer-focused and cost-effective multi-utility services so that customers benefit from service advantages and economies of scope cost savings. LUSI also operates the Water Systems for the Town of Cobourg, Township of Cramahe (Colborne) and the Hamlet of Grafton.

The Corporation of the Town of Cobourg is the majority shareholder of the Town of Cobourg Holdings Inc. with the Township of Cramahe (Colborne) owning one share.

Town of Cobourg Holdings Inc. Directors
Chair, Barry Gutteridge
Vice Chair, Peter Chilibeck
Cobourg Mayor John Henderson
Cramahe Mayor Mandy Martin
John Farrell
Paul House
David Tsubouchi

Lakefront Utilities Inc. Directors
Chair, Gil Brocanier
Barry Gutteridge
Manuela Ris-Schofield
Lisa Milne

Lakefront Utility Services Inc. Directors
Chair, Peter Chilibeck
Mayor Marc Coombs
Bill Pyatt
Robert Bell

Lakefront Utility Services Inc. Corporate Officers
Dereck Paul, President
Susan Spicer, Corporate Secretary
Adam Giddings, Manager of Regulatory Compliance and Finance

Lakefront Utility Services Inc. will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • ensuring that all customers receive the same value and quality;
  • allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
  • using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
  • taking into account individual needs when providing goods and services;
  • communicating in a manner that takes into account the customer’s disability.

If you have any alternative needs in regards to accessing Lakefront’s Services, please contact our office.

By mail:
Lakefront Utility Services Inc.
207 Division St
Box 577
Cobourg, ON
K9A 4L3

By Email: accessibility@lusi.on.ca
By Phone: 905-372-2193
By Fax: 905-372-2581

Customer Feedback Form

Purpose

Lakefront Utility Services Inc. (LUSI), is committed to providing its customers with exceptional service. While LUSI has always respected its customers’ privacy and safe-guarded their personal information, LUSI has strengthened its commitment to protecting personal information as a result of its obligations under the Municipal Freedom of Information and Protection of Privacy Act, which sets out the rules for how public institutions may collect, use and disclose personal information.

As providing this service involves the collection, use and disclosure of some personal information about its customers, protecting their personal information is one of LUSI’s highest priorities.

Contents

This Privacy Policy describes the principles by which LUSI protects the privacy of personal information in its possession. It addresses the reason why such information is collected, how it is used, how its confidentiality is protected and outlines the customers’ rights in respect to this information. This privacy policy incorporates and expands on the 10 principles for the protection of personal information, as devised by the Canadian Standards Association (CSA).

The Privacy Policy does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. LUSI does, however, protect the confidentiality of such information in accordance with the law and its own policies.

Personal Information Protection Principles

  1. Accountability

LUSI is accountable for the protection of all personal information within the organization’s possession or control, including any personal information that has been transferred to a third party for regulatory, legal or processing purposes. LUSI will require a comparable level of protection of this information from its third parties.

  1. Identifying Purposes

LUSI collects personal information for the following purposes:

  • Billing and collection of payments for electric service;
  • Pre-authorized payment for services;
  • Priority restoration of electric service to the correct address and meter, as may be required by medical circumstances;
  • Energy sector legal, regulatory and settlement requirements.

Additional purposes for collecting personal information will be identified to an individual before or at the time of collection.

Personal information that LUSI collects from customers includes:

  • Customer’s name, address, and other contact information such as phone numbers and e-mail address;
  • Meter numbers;
  • Facts about consumption of power, both historic and current;
  • Information about a customer’s transactions, such as account numbers, account balances, and payment history;
  • Credit and reference information, such as date of birth, employment information, driver’s licence, previous addresses and general financial information;
  • Medical information to be used in case of emergency power outages; and
  • Bank information for pre-authorized payments
  1. Consent

LUSI will obtain consent to collect, use or disclose personal information about an individual. An individual can provide consent to the collection, use and disclosure of personal information about them expressly or implicitly. LUSI will collect, use or disclose personal information without an individual’s consent only in limited circumstances as permitted by law. Subject to certain legal and contractual restrictions and reasonable notice, an individual can refuse or withdraw their consent to the collection, use or disclosure of personal information about them at any time.

All existing customers will be informed of what types of personal information have been collected, the purpose for the collection and the procedures available for contacting LUSI with any inquiries. All new customers will be provided with an explanation about the collection, use and disclosure of their personal information when requesting service.

  1. Limiting Collection

LUSI limits the amount and type of personal information it collects to that which is necessary for the business of the utility. Each affiliate of LUSI will be responsible for its own collection, use and disclosure of information. Personal information will be collected using procedures that are fair, transparent and lawful.

  1. Limiting Use, Disclosure and Retention

LUSI will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection.

LUSI will not use or disclose personal information for any additional purpose unless consent is obtained to do so.

Under certain exceptional circumstances, LUSI may have a legal duty or right to disclose personal information without the individual’s knowledge or consent.

LUSI will maintain explicit retention periods for closed accounts, after which the personal information will be destroyed or made anonymous.

  1. Accuracy

In order to ensure the reliable delivery of electric service and the correct billing for such service, all personal information will be kept accurate, complete and up to date.

Individuals may challenge the accuracy and completeness of personal information about them and have it amended as appropriate.

  1. Safeguards

LUSI is committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. Such safeguards will include physical measures, organizational measures and technological measures. Methods of protection and safeguards include, but are not limited to: locked filing cabinets, restricted access to offices, security clearances, need-to-know access and technological measures including the use of passwords, encryption and firewalls. Procedures for implementing these measures will be communicated to all employees and third parties to ensure compliance with this principle.

  1. Openness

LUSI will make this policy relating to the protection of personal information available to its customers. LUSI will keep its customers informed of these policies and practices and customers shall be provided access to all related policies and procedures via LUSI’s web page and bill inserts. The information will be available in a format that is easy to read.

  1. Individual Access

Any customer may request their personal information be amended for purposes of accuracy and completeness.

Customers can make their requests by telephone 905-372-2193, via email hr@lusi.on.ca or in writing to Lakefront Utility Services Inc., 207 Division Street, PO Box 577, Cobourg, ON K9A 4L3, Attention: Privacy Officer. Response to an individual’s request will be made within 30 days.

  1. Challenging Compliance

Any customer of LUSI may challenge LUSI’s compliance with this Privacy Policy by contacting LUSI directly. LUSI has policies and procedures to receive, investigate and respond to individuals’ complaints and questions. If the customer is not satisfied with the way LUSI has responded to a complaint, the customer can contact the Information and Privacy Commissioner of Ontario at https://www.ipc.on.ca/

Lakefront Utilities Inc.’s Nature of Operations

Lakefront Utilities Inc. (the “Company”) is a subsidiary of the Town of Cobourg Holdings Inc. and was incorporated under the Business Corporations Act (Ontario) on April 12, 2000. The address of its registered office and its principle place of business is 207 Division Street, Cobourg, Ontario, K9A 3P6.

The principle activity of the Company is to distribute electricity to the residents and businesses in the Town of Cobourg under license issued by the Ontario Energy Board (OEB). The Company is regulated by the OEB and adjustments to its distribution rates require OEB approval.

The utility has a very long history dating back to the 1800’s. Prior to corporatizing, as required under the Electrical Restructuring Act (Bill 35) in the year 2000 as Lakefront Utility Services Inc., the utility operated as part of the Public Utilities Commission of the Town of Cobourg.

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Billing-Information

Billing Information

Easily access your detailed billing data which includes current billing information as well as an archive of past bills for Electricity and Water usage.

Energy-Data

Energy Data

Consumption information is displayed graphically to easily compare past energy usage.

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Outage Reporting

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Conservation Tips

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